3 Essential Keys to Picking a Mortgage Lender

The options available to consumers regarding lenders can be overwhelming. Reading through a list of prospective lenders either locally or nationally, although smaller than a decade ago still reads like a never-ending list of options. Brokers, bankers, lending trees, community banks, big banks; they all have something to offer the average consumer. When shopping for a mortgage the key is feeling comfortable with the person you will directly be working with. Is this loan advisor the best fit for me and situation? I have outlined the critical attributes you should be looking for and the key questions to ask when shopping for a lender on your new home loan.

Lenders you should want to work with are:

  • Experts in the type of loan you want or are qualified for.

  • Working with a lender who doesn’t specialize in your situation is like to going to the dentist for knee surgery.

  • Questions to Ask:

  • Do they offer the loan product that best fit your needs?

  • Are they an expert in first-time homebuyers? (If you’re a first time homebuyer)

  • Is the majority of their business purchase driven? Or refinance driven.

  • Provide in-house processing & underwriting

  • Lenders who have in house processing and underwriting staffs hold a significant advantage over a lender who does not. If you have a question on your loan or need answers your lender can go directly to the underwriter or processor rather than sending an email chain to a processor halfway across the country.

  • Questions to Ask:

  • Where are their processing and underwriting teams located?

  • Do you have direct access to this team?

  • Accessible

  • The lender you want to work with throughout the transaction should be available at the drop of a hat throughout the process. This shows their commitment to you and your situation. You are going to have questions throughout the process and you deserve to have answers as quickly as possible.

  • Questions to Ask:

  • Do they work weekends?

  • How quickly do they return phone calls?

  • Will you be working with them directly the entire time or will you be passed off to an assistant?


Zach is a Mortgage Advisor with State Bank in Dublin, OH. He writes and speaks regularly on the mortgage industry, personal finance, business development, and leadership. His focused approach on educating clients through the mortgage process allows him to help hundreds of new homeowners each year.

Learn more about Zach at www.mortgagecoachzach.com, find him on instagram @mortgagecoachzach, or call/text him at 740-398-4917.

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